RETURNS & EXCHANGES

Size Exchange Policy

At Aymral, we want you to shop with confidence. If your size isn't quite right, we offer easy size exchanges. Please follow the guidelines below.

Received a Defective or Incorrect Item?

If you receive a damaged, defective, or incorrect item, please email us at aymralofficial@gmail.com with clear pictures of the issue within 7 days of receiving your order. We will gladly offer you a replacement or refund, depending on the situation. Your satisfaction is our priority.

Exchange Options

Online Orders

Items purchased through our website can be exchanged with valid proof of purchase.

Proof of Purchase

Proof of purchase includes your order confirmation email or order number.

Size Exchange Conditions

  • Exchange requests must be made within 7 days of receiving your order.

  • Sale or discounted items are not eligible for size exchange.

  • Only one size exchange is allowed per item.

  • Exchanges can only be made for the same product in a different size, subject to availability.

  • The product must be unused, unworn, unwashed, and in its original condition.

  • All original tags, packaging, and accessories (if any) must be intact.

  • The item must be free from stains, odors, perfumes, or any signs of wear.

  • Items that do not meet these conditions will not qualify for an exchange and will be returned to the customer at their expense.

Size Exchange Within Karachi

Email us at aymralofficial@gmail.com with your order number and the reason for the exchange. Our customer support team will guide you through the exchange process and provide the necessary instructions.

Size Exchange for Other Cities in Pakistan

Email us at aymralofficial@gmail.com with your order number and the reason for the exchange. Once your request is approved, we will provide our return address. Please return the item in its original packaging with all tags attached. Kindly mention your Order Number, Name, and Contact Number on the return parcel.

Unless the item received is defective or incorrect, customers are responsible for the return shipping charges.

International Orders

If you need a different size for an international order, please contact our customer support team within 7 days of receiving your parcel. Customers are responsible for both the return shipping charges and the shipping cost of the replacement item.

Returns

Returns are accepted only for items that are damaged, defective, or incorrect upon delivery. Once the returned item has been received and inspected, we will process a replacement or refund where applicable.

Contact Us

If you have any questions regarding returns or exchanges, please contact us:

Email: aymralofficial@gmail.com